Your privacy matters.

Overview

We respect your privacy and seek to collect only the information reasonably necessary to operate this website, respond to inquiries, coordinate requested services, maintain security and meet applicable legal or professional obligations.

By using this website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the website.

Information We May Collect

The information we collect depends on how you interact with the website.

Information you provide

• Your first and last name.
• Your email address and telephone number.
• The general reason for contacting us.
• Information included in a message, consultation request or other communication.
• Scheduling preferences or other information necessary to respond to your request.

Information collected automatically

When you access the website, our hosting provider and related technologies may automatically process limited technical information, such as:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages visited and approximate visit times.
• Referring website or source.
• Security, error and server-log information.

This technical information is generally used to operate, secure, maintain and improve the website.

How We May Use Information

We may use information collected through the website to:

• Respond to questions and contact requests.
• Arrange a complimentary consultation or requested appointment.
• Determine whether our services may be appropriate for your needs.
• Communicate about administrative, scheduling or service-related matters.
• Operate, maintain and improve the website.
• Detect spam, fraud, misuse, security incidents or technical problems.
• Comply with applicable laws, regulations, court orders and professional obligations.
• Establish, exercise or defend legal rights.

We do not use information submitted through the contact form to send unrelated promotional messages without an appropriate basis or permission.

How Information May Be Shared

We do not sell personal information. We may disclose limited information when reasonably necessary in the following circumstances:

• Service providers: Vendors that support website hosting, email, security, scheduling, forms, information technology or other operational functions.
• Professional support: Attorneys, accountants, consultants, insurers or other professional advisers when reasonably necessary.
• Legal requirements: Government authorities or other parties when required or permitted by applicable law, subpoena, court order or legal process.
• Safety and protection: When reasonably necessary to protect a person’s safety, prevent harm, investigate misuse or protect our rights and systems.
• Business changes: In connection with a merger, restructuring, transfer or other organizational change, subject to applicable confidentiality and legal requirements.
• With your direction: When you authorize or direct us to share information.

Health and Clinical Information

Information submitted through a general website contact form does not automatically create a therapist-client relationship. Contacting Lavender does not guarantee acceptance as a client, availability of services or the formation of a professional treatment relationship.

Once you become a client, information created or maintained as part of your care may be governed by additional federal and Michigan privacy laws, professional confidentiality requirements and Lavender’s clinical Notice of Privacy Practices.

When applicable, the clinical Notice of Privacy Practices will explain how protected health information may be used or disclosed and describe rights relating to that information. The clinical notice controls if it provides protections or requirements different from this website policy.

Cookies and Website Analytics

The website may use cookies, local storage, server logs or similar technologies that are necessary for security, functionality and website performance.

If analytics tools are enabled, they may collect information about how visitors use the website, such as pages viewed, device type, general location derived from an IP address and interactions with website features.

You may configure your browser to block or delete cookies. Some website features may not function as intended when cookies or related technologies are disabled.

Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse or disclosure.

However, no website, email system, network or method of electronic storage can be guaranteed to be completely secure. You should avoid sending highly sensitive clinical, financial or identification information through the general contact form or ordinary email.

Data Retention

We may retain website inquiries and related information for as long as reasonably necessary to respond, maintain appropriate records, protect our systems and rights, and satisfy applicable legal, regulatory, insurance or professional requirements.

Clinical records may be subject to separate retention requirements and are not governed solely by this website Privacy Policy.

Your Choices and Privacy Rights

Depending on the nature of the information and applicable law, you may contact us to:

• Ask what personal information we have received through the website.
• Request correction of inaccurate contact information.
• Request deletion of a website inquiry when retention is not otherwise required.
• Withdraw consent for optional communications.
• Ask questions about our privacy practices.

We may need to verify your identity before completing a privacy-related request. Certain information may need to be retained when required by law, professional standards, security needs or legitimate record keeping requirements.

Rights relating to clinical records should be exercised through the process described in the applicable Notice of Privacy Practices.

Children’s Privacy

This website is intended for adults seeking general information about counseling services. It is not directed to children under 13, and we do not knowingly request personal information online directly from children under 13 without appropriate parental or legal authorization.

A parent or legal guardian who believes a child has submitted information through the website may contact us to request that we review and, when appropriate, remove it.

Third-Party Websites and Services

The website may link to or integrate third-party services, including scheduling platforms, maps, professional directories, social networks or external resources.

We do not control the privacy, security or content practices of independent third parties. Their collection and use of information are governed by their own policies and terms.

Browser Privacy Signals

Some browsers offer “Do Not Track” or similar privacy signals. Because there is not one universally accepted standard for responding to every signal, the website may not respond uniformly to all browser settings.

We will update this policy if we adopt a specific process for recognizing additional privacy preference signals.

Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our website, services, vendors, legal requirements or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through an additional notice when appropriate.