Accessibility Statement
An inclusive experience built with care.
Lavender Counseling Center is committed to providing a website experience that is accessible and usable for people with diverse abilities, technologies and ways of navigating digital content.
Accessibility is an ongoing process.
We regularly review the website and work to identify and correct barriers. Because technologies, content and accessibility standards continue to evolve, some areas may still require improvement.
Our Commitment
We believe that access to information about mental health and counseling services should be clear, respectful and inclusive.
Our goal is to reduce digital barriers and provide an experience that can be used by people with visual, auditory, cognitive, speech, neurological and motor disabilities.
We also recognize that accessible design benefits many other visitors, including people using mobile devices, older technology, temporary accommodations or alternative input methods.
Accessibility Standards
We use the Web Content Accessibility Guidelines, commonly known as WCAG, as a reference when designing, developing and reviewing this website.
Our current objective is to work toward alignment with applicable WCAG 2.2 Level A and Level AA success criteria where reasonably possible.
Perceivable
Information should be presented in ways users can perceive through different senses and technologies.
Operable
Navigation and controls should be usable with a keyboard and other input methods.
Understandable
Content, instructions and interactions should be clear and predictable.
Robust
Content should work reliably with current and future browsers and assistive technologies.
This statement describes our accessibility efforts and goals. It should not be interpreted as a certification that every page, feature or third-party service fully conforms to every WCAG success criterion.
Accessibility Features
Accessibility considerations incorporated into the website may include:
- Semantic page regions and heading structures designed to make content easier to understand and navigate.
- Text labels for form fields and meaningful controls.
- Alternative text for informative images when appropriate.
- Decorative images and visual effects hidden from assistive technologies when they do not provide meaningful information.
- Visible keyboard focus indicators.
- Color combinations selected with readability and contrast in mind.
- Responsive layouts that support different screen sizes and zoom levels.
- Links and buttons with descriptive text or accessible names.
- Support for reduced-motion preferences.
- Error messages and instructions intended to help users understand and correct form submissions.
Keyboard Navigation
The website is designed so that primary navigation, links, buttons and form controls can be reached and operated using a keyboard.
Common keyboard commands
- Tab
- Move forward through interactive elements.
- Shift + Tab
- Move backward through interactive elements.
- Enter
- Activate most links and buttons.
- Space
- Activate supported controls, checkboxes or buttons.
- Escape
- Close supported menus, dialogs or expanded content.
Keyboard behavior can vary depending on your browser, operating system and assistive technology.
Assistive Technology Compatibility
We seek to support commonly used browsers, screen readers, magnification software, voice-input tools and operating-system accessibility features.
The website uses semantic HTML and accessibility attributes where appropriate to communicate relationships, labels, states and page structure to assistive technologies.
Compatibility may differ depending on the combination of browser, device, operating system, extensions and assistive technology being used.
Visual Accessibility
The website is designed to support readability through spacing, typography, contrast and responsive presentation.
- Important information is not intended to be communicated by color alone.
- Text is designed to remain usable when enlarged through browser zoom.
- Layouts adapt to smaller screens and narrower viewports.
- Links and controls include visible hover and focus states.
- Decorative textures and effects are kept separate from essential text content.
Most browsers allow you to zoom using Control and the plus or minus keys on Windows, or Command and the plus or minus keys on macOS.
Motion and Animation
Some pages may contain subtle transitions, parallax effects or decorative animation.
When a visitor enables the reduced-motion preference in their device or browser, the website is designed to reduce or remove nonessential animation where supported.
Essential content should remain available without relying on animation or movement.
Content and Language
We work to present information in clear, respectful and understandable language.
- Headings are used to organize longer pages.
- Link text is intended to describe its destination or purpose.
- Form fields include visible labels and instructions.
- Clinical terminology is explained or simplified when appropriate.
- Important actions are presented clearly and consistently.
Some clinical, legal, insurance or professional terms may require more specific language. Contact us if you need help understanding information presented on the website.
Third-Party Content and Services
The website may link to or integrate third-party tools such as maps, scheduling systems, professional directories, social networks, video platforms or external documents.
We may not control the code, accessibility features or content of independent third-party services. Their accessibility may vary and is generally governed by their own policies and development practices.
If a third-party feature prevents you from obtaining information or completing an action, please contact us so we can explore an alternative method of assistance.
Known and Potential Limitations
Despite our efforts, some content or features may not yet provide an optimal experience for every visitor or assistive technology.
Potential limitations may include:
- Older documents or downloadable files that have not yet been fully remediated.
- Content provided through third-party platforms.
- Newly published content awaiting accessibility review.
- Differences in browser or assistive-technology support.
- Complex visual or interactive elements that may require additional refinement.
We prioritize issues that prevent visitors from accessing essential information, contacting the practice or requesting services.
Feedback and Accessibility Assistance
We welcome feedback about the accessibility of this website.
If you experience a barrier, have difficulty accessing information or need content in an alternative format, please contact us.
Lavender Counseling Center hello@lavendercounselingcenter.com (248) 704-7770Helpful information to include
- The page or feature you were trying to use.
- A brief description of the barrier you encountered.
- The browser, device or assistive technology you were using, when relevant.
- The format or alternative method that would help you access the information.
Please do not include private clinical details, account credentials or other highly sensitive information in an accessibility report.
Updates to This Statement
We may revise this Accessibility Statement as the website changes, accessibility improvements are made, new technologies are introduced or relevant guidance evolves.
The date shown at the top of this page identifies the most recent revision.